Frequently Asked Questions

Have a question about your order, shipping, dress availability, or an upcoming event? We’re here to help. Below are answers to some of the questions we receive most often at Glass Slipper Formals.

Is My Dress Available to Ship Immediately?

If you need a dress quickly and would like to know whether a specific style, color, or size is in stock and available for immediate shipment, please contact us before placing your order.

The easiest way to reach us is through the chat box on our website. Send us the designer, style number, color, size, and date you need your dress, and our team will be happy to check availability.

Dress availability can change quickly, particularly during busy prom, pageant, and homecoming seasons. If you're working with a tight deadline, we strongly recommend checking availability before ordering.

What If I Need My Dress by a Certain Date?

Please enter your wear date or event date in the notes or calendar section when placing your order.

Providing your event date allows our team to review your order with your deadline in mind.

If your event is approaching soon, please contact us through our website chat before ordering so we can help check availability and expected shipping timeframes.

Please note that providing an event date does not guarantee delivery by that date. If you are working with a tight deadline, always contact us before placing your order.

How Much Does Shipping Cost?

We offer FREE Standard Shipping on qualifying U.S. orders of $299 or more.

Standard shipping is $14.95 for qualifying U.S. orders under $299.

Shipping charges and available delivery options are displayed at checkout before you complete your purchase. Additional charges may apply to expedited shipping, special delivery services, certain destinations, or other circumstances.

Please see our Shipping Policy for complete details.

Can I Get Expedited Shipping?

Expedited shipping options may be available depending on the dress, designer availability, and your event date.

If you need your dress quickly, please contact us before placing your order so we can help determine availability and appropriate shipping options.

Please keep in mind that expedited carrier service only affects transit time after an order ships. It does not necessarily expedite designer availability or order processing.

How Can I Check the Status of My Order?

The Shop app is a convenient way to view available order and shipping updates from your phone.

Once tracking information becomes available, you can follow your shipment and view the latest available delivery information.

If you need additional assistance, please message us through the chat box on our website and include your name and order number so we can locate your order as quickly as possible.

How Do I Choose the Correct Dress Size?

Formalwear sizing can be different from the clothing size you normally wear and may vary between designers.

We recommend taking current bust, waist, and hip measurements and comparing them with the specific designer's size chart before ordering.

If you're unsure which size to order, please contact us before purchasing. Our team will be happy to help you review the designer's sizing information.

Alterations are common with formalwear and may be necessary to achieve your desired fit.

What Is Your Return Policy?

Due to the special-order and occasion-based nature of formalwear, all sales are final.

Please carefully review the style, color, size, and product information before completing your purchase.

If Glass Slipper Formals ships an incorrect item or you believe you received damaged or defective merchandise, please contact us promptly so our team can review the issue.

Please see our Return & Refund Policy for complete terms and conditions.

How Do I Contact Glass Slipper Formals Online?

The chat box on our website is one of the easiest ways to reach our team.

We can assist with:

• Dress availability, colors and sizes
• Designer sizing and fit questions
• Shipping and wear dates
• Existing orders
• Bridal appointments
• Visiting our Lake City store

If we're unable to respond immediately, leave us a message with your contact information and details about your question. We'll respond as soon as reasonably possible during customer service hours.

When Will You Respond to My Message?

Our team generally responds to customer messages between 10:00 AM and 6:00 PM Eastern Time, seven days a week.

During busy prom, pageant, homecoming, and holiday seasons, response times may occasionally be longer. We answer messages as quickly as possible while giving each customer the attention they deserve.

Do I Need an Appointment to Shop In Store?

For most shopping, no appointment is required.

You're welcome to visit our Lake City boutique to shop for Prom, Homecoming, Pageant, Evening, Girls' Formalwear, and other Special Occasion dresses during regular store hours.

Bridal appointments are recommended. Walk-ins are also welcome.

Please call, text, email, or message us if you would like to schedule a bridal appointment.

Are All Dresses on the Website Available in Your Store?

No. Our website includes merchandise that may be physically available in our Lake City store as well as styles available through our designers.

If you are making a special trip to see a particular dress, please contact us before visiting to confirm that the style, color, and size you're interested in are currently available in store.

Still Have Questions?

Glass Slipper Formals
857 SW Main Boulevard, Suite 115
Lake City, FL 32025

Call or Text: 352-339-0243
Email: GlassSlipperFormal@gmail.com
Website Chat: Use the chat box on our website

Store & Customer Service Hours:
Open 7 Days a Week
10:00 AM–6:00 PM ET

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Glass Slipper Formals — Family Owned & Operated Since 2011

Thank you for choosing Glass Slipper Formals. We look forward to helping you find the perfect dress for your special occasion.