Return & Refund Policy

At Glass Slipper Formals, we understand how important your special occasion is. As a family-owned specialty formalwear retailer with a physical storefront in Lake City, Florida, we are committed to providing our online customers with the same level of care and attention we provide in store.

Please review our return and refund policy carefully before placing your order.

ALL SALES ARE FINAL

Due to the special-order and occasion-based nature of formalwear, all online and in-store sales are final. We do not accept returns, exchanges, or issue refunds for reasons including, but not limited to, fit, sizing, change of mind, event cancellation, or choosing a different style or color.

Please review all product details, sizing information, colors, and your event date carefully before completing your purchase.

SIZING & FIT

Formalwear sizing can vary significantly by designer and may differ from everyday clothing sizes.

Customers are responsible for selecting the appropriate size. We strongly recommend taking current measurements and comparing them to the specific designer's size chart before ordering.

Glass Slipper Formals cannot accept returns or exchanges when an incorrect size is ordered based on customer measurements or size selection.

Need help choosing a size? Please contact us before ordering. Our team will be happy to assist you with the designer's size chart and available sizing information.

Alterations are common with formalwear and may be necessary to achieve the desired fit.

ORDER ACCURACY

We stand behind the accuracy of the merchandise we ship.

If Glass Slipper Formals ships an item that does not match the style, size, or color shown on the designer's garment tag for your order, please contact us promptly after receiving your package.

Once the error is verified, we will work with you to correct the order or provide an appropriate refund when a replacement cannot be provided.

DAMAGED OR DEFECTIVE MERCHANDISE

Please inspect your merchandise promptly upon delivery.

If you believe you received an item with a manufacturing defect or damage that occurred prior to delivery, contact us promptly and provide photographs of the merchandise, packaging, and tags.

Claims will be reviewed individually. Merchandise should not be worn, altered, washed, have tags removed, or otherwise modified while a claim is being reviewed.

Normal variations in beading, embellishments, fabric, dye lots, or other characteristics of hand-finished formalwear may not constitute a manufacturing defect.

WEAR DATES & SHIPPING

If you provide us with your event or wear date, we will make every reasonable effort to help ensure that your merchandise is available and shipped in time.

If we determine before shipment that an item cannot reasonably be provided by a wear date that we previously confirmed, we will contact you as soon as possible to discuss available options. If we are unable to fulfill the order as agreed, the affected item may be canceled and refunded.

Carrier delays, severe weather, incorrect shipping information, unsuccessful delivery attempts, and other circumstances outside of our control may affect delivery times after an order has been shipped.

We strongly recommend ordering well in advance of your event whenever possible.

PRODUCT COLORS

We make every reasonable effort to display product colors accurately. However, colors may appear differently depending on your screen, device settings, lighting, photography, and individual dye lots.

Minor color variations are not considered an incorrect item or defect.

PRICING & WEBSITE ERRORS

We make every effort to ensure that product descriptions, availability, and pricing on GlassSlipperFormals.com are accurate.

Occasionally, a product may contain an incorrect price, description, availability status, or other information due to human or technical error.

If we discover a material error affecting your order, we will contact you as soon as reasonably possible. Depending on the circumstances, you may be given the option to proceed with the corrected information or cancel the affected item for a refund.

We reserve the right to correct errors and cancel orders affected by material pricing, inventory, or product-information errors as permitted by applicable law.

DESIGNER PRICING

Glass Slipper Formals is a specialty formalwear retailer offering merchandise from established designers and brands.

Designer pricing and promotional policies may vary by brand, collection, style, season, and retailer. Prices offered in our physical store may also differ from prices or promotions available online.

CANCELLATIONS & ORDER CHANGES

Because orders may begin processing shortly after they are placed, order cancellations or changes are not guaranteed.

If you need to request a change or cancellation, please contact us as quickly as possible. Once an order has been processed, ordered from a designer, prepared for shipment, or shipped, it may no longer be eligible for cancellation.

QUESTIONS BEFORE ORDERING?

We want you to feel confident before completing your purchase. If you have questions about sizing, availability, colors, shipping timeframes, or whether a gown will arrive in time for your event, please contact us before placing your order.

Glass Slipper Formals
857 SW Main Blvd, Suite 115
Lake City, FL 32025

Call or Text: 352-339-0243
Email: GlassSlipperFormal@gmail.com

Store Hours:
Open 7 Days a Week
10:00 AM – 6:00 PM EST

Thank you for choosing Glass Slipper Formals. We appreciate the opportunity to be part of your special occasion.